Shipping policy
Shipping Policy
Effective Date: [17/09/2026]
Thank you for shopping with us. We are committed to delivering your orders safely and on time.
1. Order Processing
All orders are processed after successful payment confirmation.
Orders are generally processed and dispatched within 1–3 business days. Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive the available shipping and tracking details through your registered email address, phone number, or WhatsApp.
2. Delivery Time
Estimated delivery times within India are generally:
Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: 5–10 business days
Delivery times are estimates and may vary depending on the delivery location, courier partner, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping on selected products or orders. Any applicable free-shipping offer will be clearly mentioned on the website.
4. Order Tracking
Once your order has been shipped, tracking information will be provided whenever tracking is available.
Customers can use the tracking details provided to check the status of their shipment.
5. Delayed or Lost Shipments
While we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.
If your order has not been delivered within the estimated delivery period, please contact us with your order number. We will coordinate with the courier partner and assist you in tracking the shipment.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.
Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address or unsuccessful delivery caused by the customer.
7. Damaged Packages
If you receive a package that appears damaged or tampered with, please contact us as soon as possible and preferably within 48 hours of delivery.
Please retain the original packaging and provide photographs/videos of the package and product where requested, so that we can investigate the issue with the courier partner.
8. Delivery Areas
We currently deliver to locations within India, subject to courier service availability for the destination.
9. Contact Us
For any questions regarding shipping or your order, please contact us:
Business Name: TrustBuy Online
Email: admediapromotions@gmail.com
Phone/WhatsApp: 8943328723
Address: 303/7, Kollamparambil House, Kuppadi PO, Sulthan Bathery, Wayanad, 673592
We will be happy to assist you with your order.
Note: Delivery timelines mentioned above are estimates and are not guaranteed delivery dates.